Shipping policy

Disclaimer: Purchases out side the united states the buyers are responsible for tariffs, surcharges, or additional taxes. 

Shipping policy

Usually orders are processed within 3 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

-You may experience potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

 

International Shipping

We do not offer international shipping.

Disclaimer: Purchases out side the united states the buyers are responsible for tariffs, surcharges, or additional taxes.

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Viola Panther is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 4 days of receiving your shipping confirmation email, contact us at customer_support@violapanther.com with your name and order number, and we will look into it for you. 

Refunds, returns, and exchanges

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customer_support@violapanther.com. Learn more here.

We accept returns up to 20 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at customer_support@violapanther.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at customer_support@violapanther.com.