Can I customize my crochet order?

Yes, we offer customization on crochet items, including color, dimensions, and other small details. If you request a color that we do not currently have in stock, please note that your order may take longer to complete, as we will need to order the specific yarn.When placing a custom color order, we’ll contact you to confirm available options. Once you agree on the color, you can place your order. We will then order the yarn and begin creating your item as soon as possible.

How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

No, we do ship internationally.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 1(818)-7707322

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange printed items only. Crochet and any skin products are not eligible for exchange. See detailed policy here.

Contact us

If you have any questions or comments for us, fill out the form below with all of your details and we’ll get back to you within 48 hours. You may also directly email us at: customer_support@violapanther.com

Contact

VIOLA PANTHER LLC
6229 Hwy 305
Ste A #225
Olive Branch, MS 38654
United States

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